Light Blue Cutout Back Cropped Short Sleeve Active Top

Returns Policy

Return and Refund Guidelines

We're committed to ensuring our customers' satisfaction with every purchase. We understand that sometimes you might need to return an item. Below are the details of our return policy.

Items Eligible for Return

Within the specified warranty*, items can be returned, refunded, or exchanged if they meet the following criteria:
1. Items that arrived damaged, broken, or soiled.
2. Products delivered in an incorrect size or color.

*Warranty Duration:
- All other items: 30 days

14-Day Return for Personal Reasons

If you wish to return a product for personal reasons within 14 days of receipt, and the item remains in new condition, you're eligible for a refund of the item price. Please note:
- Return shipping fees will be at your expense.
- Submit a "Return or Exchange" ticket within 14 days of receipt.

Return criteria:
1. Original packaging and tags intact.
2. Brand new condition: No perfume scent, unwashed, unworn, and unused.

Return Conditions for Personal Reasons

We won't cover the return shipping cost for items returned without a quality issue. All return items must get an approval from our customer service before being sent to our return address.

Non-Returnable Items

Items that cannot be returned consist of:
1. Products outside their warranty duration.
2. Products that have undergone washing, show signs of wear, have been used, or are missing their original tags.
3. Merchandise returned without a justified rationale (such as simple preference changes or no longer required).
4. The following specific categories are exempt from returns due to customer preferences:

This includes bodysuits, bandanas, swimwear, corsets, shapewear, intimate apparel, socks, and any tailor-made or handcrafted footwear.

Shipping

I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow 2 - 3 business days of processing and production time for your order to ship out. 

HOW LONG IS THE SHIPPING TIME?

• Average transit times to the United Kingdom: 5- 10 Business days
• Average transit times to International: 7 - 15 Business days