Frequently Asked Questions

Find Answers To All Your Questions

Orders

Shipping & Delivery

Refund & Exchange

What are my payment options?

We accept all the popular payment methods such as PayPal, Visa, MasterCard, Discover, Amazon Pay, American Express and Google Pay.

How to track my order?

You will receive an email from us after you have placed the order. You’ll get confirmation in your email when you purchase and we’ll let you know when your order is on the move. You will be able to track your order through our preferred shipping partner.

How do I cancel or change my order?

If you need to amend your order please get in touch with us on chat or email as soon as possible.

Unfortunately, it’s not possible to make any changes to an order or cancel it once it has been shipped. 

How long does the delivery take?

We usually take 5-7 business days for your order to be shipped & delivered in United Kingdom.

International shipping may take up to 15 days. For more information, please refer to our shipping policy.

Do you offer free shipping?

Certainly, we offer complimentary shipping on all orders exceeding £75. Additionally, we do not impose any shipping charges on international orders. This policy ensures that our customers can enjoy a seamless shopping experience without worrying about extra costs, regardless of where they are located globally. Our commitment to providing value extends beyond our product range to include accessible and cost-effective shipping options for everyone.

Do you ship overseas?

Certainly, we are pleased to inform you that our shipping services extend globally, catering to all destinations worldwide. You will find various shipping options available to you at the checkout stage, ensuring you can select the one that best suits your needs. Should you encounter any situation where your location is not listed, we kindly ask you to reach out to us directly. This will allow us to arrange a bespoke shipping solution specifically tailored to your requirements, ensuring that no matter where you are, you can enjoy our products. We are committed to providing an inclusive and accommodating service to all our customers, regardless of their geographical location.

What is your Refund & Exchange Policy?

You can ask for a refund within 30 days of your purchase. Returned items must be in the exact same condition as they were received.

How do I track my Refund?

To track the status of your refund, kindly refer to your confirmation email that you have received from us.

 

How long does it take to get the Refund?

Once we receive your return, please allow us 3-5 business days for your refund to process. Refund amount will be automatically debited to the same form of payment originally used for purchase.