Each of our products comes with a unique size chart, which can be easily located in the description tab.
Frequently Asked Questions
Find Answers To All Your Questions
Products
Orders
Shipping & Delivery
Refund & Exchange
Are the products true to size ?
Do you offer plus sizes?
Yes, we offer a range of sizes from XS to 5XL in many of our styles. Check the product page for available sizes or use the filter options on our website to browse plus-size options.
Can I pre-order items that are out of stock?
We occasionally offer pre-orders for popular items that are out of stock. If an item is available for pre-order, it will be indicated on the product page along with the expected restock date.
What materials are your clothes made from?
Our clothes are made from a variety of materials including cotton, polyester, silk, and linen. Each product page lists the specific fabric composition. If you have any allergies or preferences, please refer to this information before purchasing.
How can I find specific items like dresses or tops?
Can I change my shipping address after placing an order?
If you need to change your shipping address after placing an order, please contact our customer service team as soon as possible. We will do our best to update your address before the order is shipped.
What are my payment options?
We accept all the popular payment methods such as PayPal, Visa, MasterCard, Discover, Amazon Pay, American Express and Google Pay.
How to track my order?
You will receive an email from us after you have placed the order. You’ll get confirmation in your email when you purchase and we’ll let you know when your order is on the move. You will be able to track your order through our preferred shipping partner.
How do I cancel or change my order?
If you need to amend your order please get in touch with us on chat or email as soon as possible.
Unfortunately, it’s not possible to make any changes to an order or cancel it once it has been shipped.
How can I contact customer service?
You can reach our customer service team via email at info@fashionfitz.store or by Store chat. Our team is available Monday through Sunday, 9 AM to 5 PM (PST).
How long does the delivery take?
We usually take 5-7 business days for your order to be shipped & delivered in United Kingdom.
International shipping may take up to 15 days. For more information, please refer to our shipping policy.
Do you offer free shipping?
Certainly, we offer complimentary shipping on all orders exceeding £75. Additionally, we do not impose any shipping charges on international orders. This policy ensures that our customers can enjoy a seamless shopping experience without worrying about extra costs, regardless of where they are located globally. Our commitment to providing value extends beyond our product range to include accessible and cost-effective shipping options for everyone.
Do you ship overseas?
Certainly, we are pleased to inform you that our shipping services extend globally, catering to all destinations worldwide. You will find various shipping options available to you at the checkout stage, ensuring you can select the one that best suits your needs. Should you encounter any situation where your location is not listed, we kindly ask you to reach out to us directly. This will allow us to arrange a bespoke shipping solution specifically tailored to your requirements, ensuring that no matter where you are, you can enjoy our products. We are committed to providing an inclusive and accommodating service to all our customers, regardless of their geographical location.
What is your Refund & Exchange Policy?
You can ask for a refund within 30 days of your purchase. Returned items must be in the exact same condition as they were received.
How do I track my Refund?
To track the status of your refund, kindly refer to your confirmation email that you have received from us.
How long does it take to get the Refund?
Once we receive your return, please allow us 3-5 business days for your refund to process. Refund amount will be automatically debited to the same form of payment originally used for purchase.
Products
Are the products true to size ?
Each of our products comes with a unique size chart, which can be easily located in the description tab.
Do you offer plus sizes?
Yes, we offer a range of sizes from XS to 5XL in many of our styles. Check the product page for available sizes or use the filter options on our website to browse plus-size options.
Can I pre-order items that are out of stock?
We occasionally offer pre-orders for popular items that are out of stock. If an item is available for pre-order, it will be indicated on the product page along with the expected restock date.
What materials are your clothes made from?
Our clothes are made from a variety of materials including cotton, polyester, silk, and linen. Each product page lists the specific fabric composition. If you have any allergies or preferences, please refer to this information before purchasing.
Can I change my shipping address after placing an order?
If you need to change your shipping address after placing an order, please contact our customer service team as soon as possible. We will do our best to update your address before the order is shipped.
Orders
What are my payment options?
We accept all the popular payment methods such as PayPal, Visa, MasterCard, Discover, Amazon Pay, American Express and Google Pay.
How to track my order?
You will receive an email from us after you have placed the order. You’ll get confirmation in your email when you purchase and we’ll let you know when your order is on the move. You will be able to track your order through our preferred shipping partner.
How do I cancel or change my order?
If you need to amend your order please get in touch with us on chat or email as soon as possible.
Unfortunately, it’s not possible to make any changes to an order or cancel it once it has been shipped.
How can I contact customer service?
You can reach our customer service team via email at info@fashionfitz.store or by Store chat. Our team is available Monday through Sunday, 9 AM to 5 PM (PST).
Shipping & Delivery
How long does the delivery take?
We usually take 5-7 business days for your order to be shipped & delivered in United Kingdom.
International shipping may take up to 15 days. For more information, please refer to our shipping policy.
Do you offer free shipping?
Certainly, we offer complimentary shipping on all orders exceeding £75. Additionally, we do not impose any shipping charges on international orders. This policy ensures that our customers can enjoy a seamless shopping experience without worrying about extra costs, regardless of where they are located globally. Our commitment to providing value extends beyond our product range to include accessible and cost-effective shipping options for everyone.
Do you ship overseas?
Certainly, we are pleased to inform you that our shipping services extend globally, catering to all destinations worldwide. You will find various shipping options available to you at the checkout stage, ensuring you can select the one that best suits your needs. Should you encounter any situation where your location is not listed, we kindly ask you to reach out to us directly. This will allow us to arrange a bespoke shipping solution specifically tailored to your requirements, ensuring that no matter where you are, you can enjoy our products. We are committed to providing an inclusive and accommodating service to all our customers, regardless of their geographical location.
Refund & Exchange
What is your Refund & Exchange Policy?
You can ask for a refund within 30 days of your purchase. Returned items must be in the exact same condition as they were received.
How do I track my Refund?
To track the status of your refund, kindly refer to your confirmation email that you have received from us.
How long does it take to get the Refund?
Once we receive your return, please allow us 3-5 business days for your refund to process. Refund amount will be automatically debited to the same form of payment originally used for purchase.