Return and Refund Guidelines
We're committed to ensuring our customers' satisfaction with every purchase. We understand that sometimes you might need to return an item. Below are the details of our return policy.
Items Eligible for Return
Within the specified warranty*, items can be returned, refunded, or exchanged if they meet the following criteria:
1. Items that arrived damaged, broken, or soiled.
2. Products delivered in an incorrect size or color.
*Warranty Duration:
- All other items: 30 days
14-Day Return for Personal Reasons
If you wish to return a product for personal reasons within 14 days of receipt, and the item remains in new condition, you're eligible for a refund of the item price. Please note:
- Return shipping fees will be at your expense.
- Submit a "Return or Exchange" ticket within 14 days of receipt.
Return criteria:
1. Original packaging and tags intact.
2. Brand new condition: No perfume scent, unwashed, unworn, and unused.
Return Conditions for Personal Reasons
We won't cover the return shipping cost for items returned without a quality issue. All return items must get an approval from our customer service before being sent to our return address.
Non-Returnable Items
Items that cannot be returned consist of:
1. Products outside their warranty duration.
2. Products that have undergone washing, show signs of wear, have been used, or are missing their original tags.
3. Merchandise returned without a justified rationale (such as simple preference changes or no longer required).
4. The following specific categories are exempt from returns due to customer preferences:
This includes bodysuits, bandanas, swimwear, corsets, shapewear, intimate apparel, socks, and any tailor-made or handcrafted footwear.
Order Cancellation and Refused Deliveries
If you wish to cancel an order that's already in transit, please wait until it's delivered to initiate a return. If a package is returned to our warehouse due to reasons such as incorrect address, refusal of delivery, or non-collection, we will reach out for a reshipment fee. Refunds won't be issued in these cases.
Returning an Item
Return Address: All returns must be sent to our UK warehouse or the closest warehouse to your location. This will be indicated in your Return and Exchange process.
Always initiate a "Return or Exchange" to obtain the correct return address. We're not responsible for items returned to the wrong address based on shipping labels.
Refunds
Will be refunded to your original payment method after we've received and inspected the returned item. Note that the original shipping fee are non-refundable and refunds can take up to 10 days to show in your account .
Additional Information
Before making a return:
Submit your return ticket by Contact Us with relevant proof (photos, videos). For any issues not discussed with and approved by FashionFitz, we'll need clear justification like photos or videos.
Package Tracking and Follow-up
Please track any missing deliveries within the stipulated periods for each shipping method. If you haven't received a package within this time, reach out to our customer service.
After your order is delivered, we'll email you a follow-up and an invitation to review your shopping experience. If the package isn't confirmed as received, our system will automatically confirm it after a set period.
For further assistance, please Contact Us.
