Return Policy
Returning an Item
We offer a 30-day return policy to ensure your satisfaction. Here’s how to return an item:
How to Return an Item:
- Log in to your account on the FashionFitz website.
- Go to your order history and find the order you want to return.
- Select the product you wish to return and start the return process. This will ensure a smooth and efficient return.
- We will review your return request within 24 hours. Once approved, you will receive an email with further instructions.
- Receive a Royal Mail return label and take your package to the nearest Royal Mail center to send it back to us.
Return Fees:
- Free returns are available for eligible items in the United Kingdom.
- For returns outside the UK, customers are responsible for return shipping.
Return Criteria:
- The item must be in its original packaging with all tags attached.
- The item must be in brand new condition: no perfume scent, unwashed, unworn, and unused.
Non-Returnable Items: We cannot accept returns for:
- Items outside the 30-day return window.
- Items that have been washed, worn, used, or are missing original tags.
- Returns without a valid reason (such as a change of mind).
- Specific categories including bodysuits, bandanas, swimwear, corsets, shapewear, intimate apparel, socks, and any custom-made footwear.
Items Eligible for Return: You can return items within 30 days if:
- They arrive damaged, broken, or soiled.
- They are delivered in the wrong size or color.
14-Day Return for Personal Reasons:
- If you change your mind, you can return the item within 14 days of delivery, as long as it’s in new condition.
- You are responsible for the return shipping costs.
- Submit a return request within 14 days of delivery.
Order Cancellation and Refused Deliveries:
- If you want to cancel an order that is already in transit, please wait until it’s delivered and then initiate a return.
- If a package is returned due to an incorrect address, refusal of delivery, or non-collection, we will charge a reshipment fee. No refunds will be issued in these cases.
Return Address:
- All returns must be sent to our UK warehouse or the closest warehouse to your location. This will be provided during the return process.
- Always initiate a return to get the correct return address. We are not responsible for items sent to the wrong address.
Refunds:
- Refunds will be issued to your original payment method after we receive and inspect the returned item.
- Shipping fees are non-refundable.
- Refunds may take up to 10 days to appear in your account.
Additional Information:
- Before returning an item, submit a return request through the "Contact Us" page with proof such as photos or videos.
- After your order is delivered, you’ll receive an email invitation to review your shopping experience.
For further assistance, please Contact Us.